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Store Polices
Everything's Just Pucci is fully committed to maintaining an enjoyable experience for both you and your pet. If you are not absolutely pleased with your purchase – we will be happy to exchange or provide store credit for the purchase price. (Sorry, custom made, perishable or personalized items are not returnable).
RETURNS
If you are not happy with the quality or workmanship of the product you purchase from us, the item(s) may be returned for a store credit of the purchase price. (Unfortunately, custom made, perishable or personalized items are not returnable).
All returns must be made within 14 days of receipt. Returns must be requested from Just Pucci via email for return authorization. Instructions for your return will be provided promptly so that your return can be handled in a timely manner.
Returns made after 14 days OR sent back without a return authorization, will incur a 20% restocking fee.
After 30 days from receipt, item(s) cannot be returned or credited back.
All returned merchandise must be in the original packaging and returned prepaid. If the original packaging is damaged or destroyed, then similar packaging must be used. We recommend that you send your return via an insured carrier. We are not responsible for lost returns. No refunds will be made on shipping & handling charges.
CANCELLATIONS
If you wish to cancel an order, you must do so within twenty-four (24) hours of placing the order. Cancellations must be made by email. The information should include your cancellation request (including your name, email address and the items ordered), and we will process your cancellation at the beginning of the following business day. We MUST respond with an acknowledgement of the cancellation for it to be effective. This response will be via email. Any cancellations made after this twenty-four hour period, must be handled as a return.
SHIPPING
Items will ship within 14 days unless otherwise noted.
We ship most items via US Mail or UPS Ground. If your order is a rush, please contact us so we can confirm that all items are in stock. We will then provide special pricing for quicker order processing and shipping.
Shipments cannot be made to APO, FPO or PO Box addresses. Oversize purchases, or furniture may incur additional shipping charges. You will be notified via email of the final delivery charges for your approval, prior to shipping and charging for the purchase.
We make every effort to ship orders in a timely fashion. Items will generally be shipped within ten business days of your order. Some of our items may be shipped directly to you from our manufacturers. Delays in delivery times will be provided to you via email.
Your order may be divided into multiple shipments, but this will not impact the shipping cost.
Shipping costs are based on the dollar amount of the items you purchase. The costs for shipping within the continental United States is as follows:
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Purchase Total
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Ground Shipping
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$0 - $50.00
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$ 5.99
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$50.01 - $100.00
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$ 8.99
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$100.01 - $150.00
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$11.99
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$150.01 - $250.00
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$15.99
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$250.01 +
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FREE*
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* Free in 48 contiguous states only. Alaska and Hawaii have an added shipping fee, and orders outside the US will incur an additional shipping charge.
For all other orders, please contact us so that we can provide appropriate shipping processes and costs.
BACKORDERED ITEMS
In the event that you select a backordered item, we will contact you to alert you about the delay. You may cancel the order, should you wish. We will ship the item to you as quickly as possible, and your credit card will not be charged until the item is shipped.
SALES TAX
We will collect sales tax.
SECURITY
Our store uses Secure Sockets Layer (SSL) technology, the standard for secure Internet transactions within our website. To verify security, you should be able to see a picture of a small lock in the lower right hand corner of your browser screen. This means that your information is secure and safe.
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